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To make sure we can deliver your order tonight at
a specific time, please place your order before 5pm. If you need
to leave a message, we will
call back within 30 minutes
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1. Can I order after 5pm?
2. Can I order at the weekend?
3. How old do I have to be to access this site?
4. How can I pay?
5. What will appear on my credit card statement?
6. Will I receive a order confirmation?
7. What do we do with the information you give us?
8. Can I re-direct the parcel?
9. Can I truck my order?
10. Can I send gifts overseas?
11. Customer satisfaction guarantee?
12. Is it safe to enter my credit card details on your site?
13. Can I cancel my order?
14. About us?
15. How to contact us?
16. How much would a private courier cost?
17. Should the goods be faulty, can I send them back?
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Q. Can I order after 5pm?
A. Yes, but an extra £15.00 will be added to your order.
Q.
Can I order at the weekend?
A. Yes if it is in London at an extra cost of £15.00.
Deliveries for the rest of the
UK are Monday to Friday only.
Q.
How old do I have to be to access this site?
A.
Due to gifts containing
alcohol and explicit adult material, the minimum age is 18 years. By purchasing any item you are confirming you
are aged 18
or over.
Q.
How can I pay?
A.
We accept all
the major credit cards: American Express, Master card, Visa, Debit card, Maestro. We
accept cheques, but we will only be able to send your parcel after
it has been cleared. We accept cash but please contact us for
details on 0870 8034979.-
Q.
What will appear on my credit card statement?
A. As part of the VaVaVoom gift company, your credit card statement
will show the name " VaVaVoom Gifts ".
Q.
Will I receive an order confirmation?
A.
You will recieve an immediate email
confirmation from us after placing your order to confirm that it was entered
correctly and that we have received it.
Q.
What do we do with the information you give us?
A.
We use the
information you provide about yourself when placing an order only to
complete that order. When sending gifts, we use the information you provide
about others only to deliver the product and to confirm delivery. We do not
share any of this information with outside parties except to the extent
necessary to complete your order.
- We use return email
addresses to answer the email we receive.
- Email addresses are
not shared with third parties or not used for any other purpose.
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- Finally, we do
not use or share the personally identifiable information provided to us
online in ways other than those described above .
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Q.
Can I re-direct the parcel?
A.
Yes, as long as the parcel has not left the warehouse. Please send us an
email immediately.
Q.
Can I truck my order?
A.
With us, you'll never
wonder when your order is going to arrive. We will send you a unique
tracking number that will allow you to get an estimated time of delivery.
Q.
Can I send gifts overseas?
A.
Yes. If the parcel is under 2
Kg. The cost will be approximately £12.00 and it will take roughly 7 working days
to arrive. However,
for a faster, more secure and reliable delivery we will use DHL at
an
extra cost depending on where the parcel is being sent to.
For more infomation please go to
our Delivery page
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Q.
Customer satisfaction guarantee?
A.
We guarantee that we will
deliver the correct products in pristine condition. If for any reason
your parcel is damaged or lost in transit, we will replace them
immediately. Simply Email us
Q.
Is it safe to enter my credit card details on your
site?
A.
Our site is fully
secure; you can recognise this is in the web browser you will see https:// in the URL bar -
the 's' meaning secure. Alternatively look for the
 symbol at the bottom of the order
form.
Q.
Can I cancel my order?
A.
Yes, as long the parcel hasn't left the warehouse.
Please send us immediately an Email
Q.
Can I cancel my order?
A.
Yes, as long the parcel hasn't left the warehouse. Please send us immediately
an Email
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Q.
About us?
A.
Wine - Champagne London
is part of the VaVaVoom gifts company.
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We bring
your gifts
and
accessories
for your fun. Including toys, games,
candles, flirty lingerie, books, candles, scents,
DVDs mixed
with flowers, chocolates and wine
. A unique assortment of brands
for the
personal touch. There is something for every taste! Your
gift will come to life with our beautiful and unique products.
- Q. How to contact us?
A.
You can call us
on
0870 803 49 79 from 9am
to 5pm
Q.How much would a private courier
cost?
A.Depending
on where the parcel is to be delivered, it would be between £10.00 and
£20.00.
Please contact us for further details.
Q.Should the goods be faulty can
I send them back?
A.
Yes. Please send them back including the
original packaging.
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